Car Transporter Company FAQs
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FAQs

How to Ship a Car

Want to know how to ship a car, what is the cost to ship a car, or what the benefits of transport are? We’ve got the answers.

How far in advance should I book my auto transport?

How and when do I pay for my auto transport?

How do you ship my car?

What if my vehicle is late?

How can I ensure my vehicle arrives in the same condition?

What do I need to do to get my vehicle shipped overseas?

Can I track my vehicle?

Can I reach someone after hours?

Is my car insured while in transport?

What do I do if there is damage to my vehicle?

What kind of transport company are you?

 

 

How far in advance should I book my auto transport?

We recommend booking your auto transport at least 1 week in advance, but we can accommodate last minute pick ups as well.

 

How and when do I pay for my auto transport?

First off, there are no upfront costs when you book with EAS. We don’t charge anything until your vehicle is loaded and on its way. Your total cost gets split into two separate payments. The first payment, which we call the deposit, is charged to a credit card, only after the vehicle has been picked up. For the deposit, we will accept all major credit cards (Visa, MasterCard, AMEX, and Discover). The remaining balance is due to the driver when your vehicle is delivered. This payment will need to be in the form of certified funds (certified checks, money orders, or cash). Since we do not charge the credit card until after the vehicle is in transit, there are no upfront fees. Be very wary of companies that want to charge you something before they have done anything.

 

How do you ship my car?

There are a few different options depending on your specific needs:

Open carriers: For this process, our auto movers load your vehicle onto an open transport carrier with 7 to 9 other vehicles. We use the same type of vehicle carriers that deliver new vehicles to the dealerships. Get more details on our Open Auto Transport page.

Enclosed carriers: Unlike open transportation, your vehicle is protected from the outside elements and road debris. This type of shipping is recommended for antique, classic or exotic vehicles for the added protection it offers. Learn more about the different types of enclosed carriers on our Enclosed Auto Transport page.

Overseas: Your vehicle is first transported to the coast in one of the carrier options mentioned above, where it is then loaded onto a vehicle carrier ship and shipped to your destination. Find out more details on our Overseas Auto Transport page. Overseas deliveries also have more specific requirements; see our Auto Shipping Tips for the best overseas shipping practices.

 

What if my vehicle is late?

Although we strive to keep within your schedule, sometimes delays can happen, whether it be weather, traffic, or other means out of our control. One way we help take the stress out of a late delivery comes in the form of our unique Car Rental Guarantee. If your vehicle is going to be delivered outside of normal transit time, we will reimburse you for rental from Enterprise until it arrives. For more details, check out our Auto Shipping Guarantees.

 

How can I ensure my vehicle arrives in the same condition?

When the driver arrives to pick up your vehicle, they will do a walk-around inspection of the exterior of your car before loading it onto his trailer. On their report, they’ll note any dings, scratches or other pre-existing damage. You will be given a copy of the report – we recommend keeping this in a safe place until your car is delivered to compare at delivery. Be sure to note any discrepancies on the carrier’s paperwork at the time of delivery. Claims not noted on the carriers’ delivery receipt will not be honored. See our Auto Shipping Tips for guidelines on best shipping practices.

 

What do I need to do to get my vehicle shipped overseas? 

There are a few other items to check when it comes to an overseas shipment. First, due to a hazardous material rule, your gas tank can’t be more than ¼ full. You will also need the title and registration for the vehicle. Various rules will also apply, depending on whether it’s a US territory or another country, as well as the overseas carrier. As for the paperwork for the shipment itself, our knowledgeable staff will gladly take care of it. We recommend calling for an overseas auto transport one month in advance so we can go over the specific details you’ll need to know and we ‘ll need to make your overseas auto transport as smooth as possible.

 

Can I track my vehicle?

Yes! We’ve implemented a shipment tracking program to allow you to see where your vehicle is to help you plan for delivery. It’s a breadcrumb-type trail, updating every 6 hours with an email that provides a link to a map. This service is available for an additional fee.

 

Can I reach someone after hours?

Yes! We provide an after hours extension for emergencies and other after hours issues. You would call our main number (847-557-0200), and enter the extension 103.

 

Is my car insured while in transport?

Yes, coverage is included on all quotes. The industry standard is $250,000 coverage per load on an open transport. Executive also requires the carrier to list EAS as a certificate holder so that we are notified if there is any material change to the carrier’s policy. Whether we’ve used them multiple times or this is a first, we check our carriers EACH time we use them for proper insurance.

 

What do I do if there is damage to my vehicle?

Damage, unfortunately, can happen. If you notice damage when your vehicle is being delivered, first make sure to talk to the driver. They will do an inspection upon delivery, so they should note any damage you or they may notice (this is required by insurance companies). Make sure to be specific as possible as to the location of damage, type of damage, or any other important details. This is also why we stress that you keep your copy of the inspection that was done at pick-up.
Then you’ll want to contact us. We have a dedicated Resolution Specialist who will work with you and the carrier to file a claim. We work on your behalf to get to the best resolution possible. To reach our Resolution Specialist, you can call our office at 847-557-0200 ext 102. If you need immediate help while the driver is still there, you can dial our emergency extension 103.

 

What kind of transport company are you?

We are a 3rd party non-asset based logistics provider, also known as a 3PL. This means we are a broker and do not have our own trucks or equipment (assets).