Just as you want to provide personalized service to your clients, we want to provide exclusive service just for you. You don’t work with an automated system but a live, dedicated representative. They are trained and knowledgeable in all types of shipments, including overseas, to provide you with the best service possible. This representative provides continuous communication throughout the process, including after delivery has been made. Your dedicated representative is a part of a specialized team. The other members include our Accounts Manager and the CEO. This team steps in only if issues arise and you are in need of extra help. All three communicate and work together to handle issues quickly and properly, as part of our 30-Day Resolution Guarantee:
Working to make a corporate relocation run smoothly has a lot of moving parts. That’s why we gladly handle the complete auto transport for you. Our team is experienced and educated in the auto shipping industry so your team doesn’t need to be. You are informed every step of the way as we handle:
Your clients’ satisfaction is just as important to us as it is to you. In order to help you with client retention, we offer extra services including our White Glove Service. When requested, we are able to have a “door to door” pick-up and delivery, pickup within 24 business hours, specific day pick-up, and more. We monitor the outcome of each shipment and continuously measure the customer satisfaction ratings we receive.
Our representatives are trained to handle all varieties of vehicle shipments, as well as any issues that could arise, gleaning on past experience. No company can guarantee that nothing will ever go wrong. We feel the biggest difference between a satisfied client and an unsatisfied one is how the situation is handled. That’s why we provide constant communication and a professional plan for resolution. Our service isn’t completed when the vehicle is picked up or even when it’s delivered, but when the client is satisfied.