Auto Shipping Tips

How to Choose an Auto Shipping Company

  • Make sure you do your research—and that you check quality review sites such as Angie’s List and Better Business Bureau. See what past customers have said about them. Make sure to read the reviews, especially the bad ones. See if their reasoning for a bad review is legitimate—some people just can’t be pleased.
  • Once you’ve put together a short list of companies, contact them and ask questions, such as guarantees, insurance, and similar topics.
  • Finally, get a quote. Make sure to find out what all is included in the price they provide. Some companies don’t include cost of insurance or can add unexpected fees for various reasons. This is why their quote may seem lower than others.
  • Learn more in our blog, 3 Areas to Consider When Choose an Auto Shipping Company.

How to Choose the Correct Auto Shipping Method

  • Open auto transport is a safe and practical method of transporting most types of cars.
  • If you are shipping an exotic, antique, classic or high-line vehicle you may want to elect to ship with our enclosed method. Enclosed auto transport offers the most protection for your vehicle but typically costs more than open shipping.

Vehicle Inspection Before and After Auto Shipment

It’s important that you are a part of the inspection process at both pick up and delivery. This documentation is important for your records, especially if there were to be any issues such as damage. In most cases, the insurance provider will refuse to recognize any claim without proper documentation including the damage notation at delivery.

When the carrier arrives to pick up your vehicle:

  • Ensure the exterior of your vehicle is clean at the time of pick up.
    This will help the driver complete an accurate evaluation report of the exterior condition before loading it for transport.
  • Before the driver does his report, take some time to inspect the exterior of your vehicle. Walk around your car and note any scratches, dings, dents, or blemishes.
    This will allow you to compare your inspection to the carrier’s condition report. You may take pictures for your own record, but in most cases, these pictures will not be accepted by the insurance provider as documentation. This is mainly due to the fact that the camera does not capture many small dents and scratches. As mentioned above, it’s more important to note any issues on the delivery inspection form when it comes to a claim with the insurance company.  

When the carrier arrives to deliver your vehicle:

  • Make sure to have your inspection sheet from pick up readily available when the carrier arrives. Perform a walk around inspection of your vehicle again, using your initial inspection as a guide.
  • In the unlikely event that there is damage to your vehicle, not noted on your original inspection, make a note on the delivery inspection form before signing. Be as specific and detailed as possible when it comes to the area and type of damage. Providing as much detail as possible will make the paperwork more accurate when filing a claim with the carrier and/or their insurance company.  
  • Contact our Resolution Specialist who will assist you with the process of filing and resolving this claim with the carrier and their insurance provider. During business hours use extension 102 and after hours use extension 103.

Vehicle Preparation Prior to Auto Transport

  • Please keep fuel tank level at a half a tank or below. If shipping overseas fuel level must be at a quarter of a tank or less.
  • Remove all personal items from the interior of your vehicle, including toll-way transponders. Leaving a toll-way transponder in the vehicle may cause you to incur tolls along the way!
  • Make sure tires are inflated, batteries are charged and that there are no oil leaks.
  • Ensure all fluids are filled to manufacturers recommended level and antifreeze temperature rating is appropriate for cold climates.
    • Even if your auto relocation is to a warm climate, the route of the shipment may take your vehicle through a colder region.
  • Disarm or disable any alarms, even factory installed alarms. Consult your owner’s manual or dealership’s service department for proper method of disabling your alarm.
  • Secure or remove any loose or specialty items such as ground effects or spoilers. If your vehicle has very low spoilers, enclosed car transport may be the best option, as this type of carrier is capable of loading lower clearance vehicles.
  • Ensure retractable antennas are lowered. If the antenna is detachable, remove it and place in trunk or rear seat of vehicle.
  • When shipping a convertible, ensure the top is up and secured properly. If the top is not in good working condition or has tears or loose threads, shipping your vehicle in an enclosed car transport is probably the best option. On an open transport, a leaky or loose top may damage your vehicle or possibly others.

International and Overseas Vehicle Transport Tips

  • Shipping a car overseas can have additional vehicle requirements. Some examples are: no cracked or broken windows, less than a quarter tank of gas and the emergency brake must be operational. If you are shipping overseas please read the vehicle requirement documents carefully, as the port will refuse nonconforming vehicles.
  • Overseas shipments will also require the title and registration be made available for the customs process.

To view a complete checklist for overseas vehicle transport, please click here.

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